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Business process outsourcing
Dedicated offshore staff who work as part of your team
We recruit, employ, train and supervise remote staff for your customer support, admin and finance work. They follow your processes and work UK hours, while we handle the HR, office and IT behind them.
What we take on
The work that keeps your business running
Hand over a single task or a whole department. Each team member is trained on your systems before going live.
Customer support
Email, live chat, ticket and phone support, handled to your tone of voice and response targets.
Finance back office
Accounts payable and receivable, invoice processing, reconciliations and expense checks.
Administration and data entry
Order processing, CRM updates, document handling and data cleansing.
Sales support
Lead research, list building, appointment setting and proposal preparation.
Virtual assistants
Inbox and diary management, travel booking, research and reporting for busy managers.
Digital and technical support
Website updates, social media scheduling, basic IT helpdesk and software testing.
Ways to work with us
Choose the model that fits the work
| Dedicated staff | Managed service | Project | |
|---|---|---|---|
| What you get | Full-time staff working only for you | We run a process and deliver agreed outputs | A fixed piece of work with a clear end |
| Who directs the work | Your managers, day to day | Our team lead, against your targets | Our team lead, against the brief |
| Pricing | Fixed monthly fee per person | Monthly fee by volume or service level | Fixed quote |
| Best for | Ongoing roles and growing teams | Repeatable, measurable processes | Backlogs, clean-ups and one-off tasks |
How it works
Live in weeks, not months
1
Scope
We map the tasks, tools, hours and targets with you and agree a written scope.
2
Recruit
We shortlist candidates and you interview and approve every person who joins.
3
Onboard
We set up equipment and secure access, then train the team on your systems and processes.
4
Run and report
A team lead supervises daily work and you receive a performance report every month.
Security and data
Your data handled to UK standards
Every client signs a data processing agreement with BP Solutions Limited. We follow UK GDPR rules for transferring personal data overseas, and every team member signs a confidentiality agreement.
Staff work on company-managed devices, with access only to the systems their role needs. Where possible, they work inside your own software and accounts, so your data stays on your systems and you can remove access at any time.
Why offshore
Lower cost, without lowering the standard
An offshore team member typically costs a fraction of a UK hire once salary, employer National Insurance, pension, office space and recruitment are counted.
Our teams are based in Pakistan, where English is widely used in business and there is a large pool of graduates in finance, IT and customer service. Staff can work UK office hours, or work ahead of the UK day so tasks are ready when you start.
FAQs
BPO questions
How is BPO different from Employer of Record?
With EOR, we employ someone you have chosen and you manage them entirely. With BPO, we also recruit, provide the workspace and equipment, supervise and replace staff if needed, so you get a fully supported team.
Will the staff work only on our account?
On the dedicated staff model, yes. Each person works full time for your business only. On the managed service and project models, a team may serve more than one client.
Can we interview the candidates?
Yes. We shortlist, and you interview and approve every person before they join your team.
What if a team member leaves or is not the right fit?
We recruit and train a replacement at no extra recruitment cost, and keep handover notes so work continues smoothly.
What hours do the staff work?
Your choice. Most UK clients ask for UK office hours. Pakistan is four to five hours ahead of the UK, so early shifts can finish work before your day begins.
Is there a minimum contract?
We usually agree an initial term so we can recruit and train properly, followed by a rolling monthly agreement. The details are set out in your proposal.
Guides
Building a team in Pakistan
Tell us what you want to hand over
Send the tasks, tools and hours involved. We will reply with a proposed team and monthly cost within one working day.